Terms of Service for Scrine Non-Profit Housing, Inc. Last Updated: October 2023 By accessing the website at [scrinehousing.com] or by opting in to our SMS program, you agree to be bound by these Terms of Service. 1. SMS Program Description Scrine Non-Profit Housing, Inc. offers an SMS program to provide account notifications, appointment reminders, and status updates regarding housing services. Messages are intended to facilitate transactional and relationship-based communications. 2. User Opt-In Users opt-in by providing their mobile number through our web forms and checking the box to express consent. By opting in, you represent that you are the owner or authorized user of the wireless device you use to subscribe to the service. 3. Frequency of Messages Message frequency varies based on your interactions with us. You can expect to receive messages primarily when there is an update to your account or an upcoming scheduled appointment. 4. Cost Scrine Non-Profit Housing, Inc. does not charge for its SMS program; however, message and data rates may apply from your mobile carrier, depending on your individual cellular plan. 5. Supported Carriers Carriers are not liable for delayed or undelivered messages. 6. How to Opt-Out To stop receiving text messages from Scrine Non-Profit Housing, Inc., text STOP to +18002390986. You will receive a final confirmation message stating that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt-in again. 7. How to Get Help For support or information, text HELP to +18002390986, or email us at [email protected]. 8. Privacy Data obtained from you in connection with this SMS service may include your mobile phone number, your carrier's name, and the date, time, and content of your messages. We use this information in accordance with our [Privacy Policy]. 9. Changes to Terms We reserve the right to terminate or change our messaging program at any time. We also reserve the right to update these Terms of Service at any time. Final Implementation Checklist (Do this before resubmitting) To ensure your next A2P application is approved, make sure your website's "Contact Us" form looks like this: Direct Links: In your website footer, you should now have two distinct links: Privacy Policy and Terms of Service. The Form Disclosure: On your "Contact Us" page, the text under the phone number field should be updated to: "By providing your phone number, you agree to receive text messages from Scrine Non-Profit Housing, Inc. Message and data rates may apply. Message frequency varies. Respond STOP to opt-out or HELP for more information. View our [Privacy Policy] and [Terms of Service]." No Pre-Check: Ensure the checkbox next to the consent statement is empty by default. A pre-checked box is an automatic rejection under current CTIA (Cellular Telecommunications and Internet Association) guidelines. Registration Consistency: When you fill out the A2P registration form again, ensure the "Website URL" you provide is the direct link to your contact form, as that is where the human reviewer will go first to verify your opt-in process.